✦ Made with Intention, Sent with Care ✦

Every Metzari item is made in small batches and intentionally crafted for you. Like any good ritual, our creations take a little time to come together. Please allow for our processing period before your order is prepared and sent on its way to you.
Once your order has been shipped, please allow 7–10 business days for it to arrive. Delivery times may vary depending on your destination. We will always do our best tp get it to you sooner.
Before you complete your order, please take a moment to double-check your shipping information. Metzari is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information.
Thank you for supporting our small-batch creations and allowing us to craft each piece with a little magic, intention, and love. ♡

✦ Returns & Refunds ✦

At this time, all sales are final. We do not accept returns or exchanges.
If you have any questions or concerns about your order, please reach out to us through our contact form. We’re always happy to help where we can.

✦ Lost, Stolen & Undelivered Packages ✦

Once your order has been shipped, it is in the care of the shipping carrier, and we are unable to control how or when it is delivered.
If your package is lost or missing, please file a claim with USPS and follow their instructions (How to File a Claim).

Please keep in mind:

Metzari is not responsible for lost, stolen, or undelivered packages once they have been shipped.
We do not offer refunds or replacements for packages marked as “Delivered” or “Sent Back to Sender.”
Shipping delays or delivery issues caused by the carrier are outside of our control.

✦ Damaged Packages ✦

If your item arrives broken or damaged, please contact us as soon as possible so we can help resolve the issue.
To submit a claim, please contact us through our contact form within 24 hours of delivery and include: